Frequently Asked Questions
Everything you need to know about your Neemai shopping experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international deliveries can take 7-14 business days depending on your location.
How can I track my package?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to our courier partner's website to monitor your delivery status in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can choose between a full refund to your original payment method or an exchange for a different size or style.
Are the materials used in Neemai products sustainable?
Quality and ethics are at our core. We prioritize high-quality, durable fabrics and work with manufacturers who adhere to fair labor practices and sustainable production methods.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our support team for advice.